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SHIPPING POLICY

Each Individual item has a different processing and shipping time, please make sure that you read these carefully as I can not refund orders if you do not read and understand these. 

Once a item has been dispatched it is out of my hands and therefore I have no control over it, but if you have any issues or questions please do not hesitate to message me. 

The dispatch and delivery time is set and if you need a product before its set date date please message me BEFORE you purchase the item. 

RETURN & EXCHANGE POLICY

Terms and conditions.

 

Thank you for ordering with HandmadebySoph. We hope you will be very happy with your purchase. We aim to personalise and dispatch your order within 72 hours of you placing your order. There may be exceptional circumstances outside of our control whereby we are not able to dispatch within this period (for example if we need to order your product as a special order) but we endeavour to keep you updated on your purchase.

When placing your order please ensure you have:

  1. Messaged at the time of purchase with the following details (These are all available to view on each listing):

  1. The design you would like (If applicable)

  2. The font type you would like.

  3. The colour of the font and design.

 

  1. Double-checked the text you input as the products will be personalised to the exact wording (including capital letters and letter case) that you have inputted, therefore please ensure this is correct.

 

  1. Sent the personalisation (including the design, font, and colour) within 24 hours of purchase. Failing to do this may lead to a plain product being sent or a neutral colour being used.

 

Please feel free to message me with any queries or questions you may have.

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